Refund policy

 

We want you to love your hair! If you're not completely satisfied, here's how we can help.

Returns We accept return requests within 14 days of delivery. Items must be unused, unaltered, and in original packaging. Due to hygiene reasons, we cannot accept returns on hair that has been opened, worn, or altered.

Damaged or Wrong Items If you received a damaged or incorrect item, contact us within 7 days of delivery with a photo and we'll make it right with a replacement or full refund.

Refunds Once your return is approved, refunds are processed within 5–7 business days to your original payment method.

We do not refund shipping charges.

How to Start a Return Use the return address/instructions enclosed with your package.